NO SHOWS, CANCELLATIONS or RESCHEDULING less than 2 HOURS PRIOR to your appointment time will result in a 50% charge of the appointment amount booked to your credit card on file.
LATE ARRIVIALS - We cannot see any clients who are late to their appointments as our schedule is booked for the time needed for giving a fantastic facial experience, check out, clean up, and set up for the next client. There's no wiggle room here. If you are late, you will be asked to reschedule your appointment.
FACIAL PARTIES - If you need to cancel, reschedule or reduce your party size, you must do so at least 72 HOURS PRIOR TO YOUR PARTY TIME. ANY NO SHOWS or CANCELLATIONS of individuals within that party will result in a $55 chair fee to the credit card on file for the party as discussed in your party contract.
Products UNUSED and UNOPENED may be returned within 30 days of purchase for a full refund.
The Facial Bar intentionally carries trial size products that last 4 weeks, the length of time the skin needs to perform with a new product. We encourage our guests to first purchase our trial sizes to ensure the product is right for your skin before purchasing any of our larger sizing.
RETURN BY MAIL
To return a product by mail, please first send an email to firstname.lastname@example.org to confirm you are eligible for a return from the guidelines mentioned above. Please include your name, the items you wish to you return, and the reason for the return. We will refund all qualifying returns. The Facial Bar does not refund or pay shipping cost for products being returned. We recommend using an insured and traceable delivery method, The Facial Bar is not responsible for any returns lost in transit.
Please send your return(s) to:
The Facial Bar
307 E 9th St
Kansas City, MO 64106
Still have questions?
Contact our team of expert estheticians—we’d love to hear from you!